Warranty Information

At a Glance
One-year warranty on kit materials and workmanship...
Stair Lighting Kit Facts
Our StairLighting System kits are low-voltage DC. This lighting system will not operate with your normal home power current.  Our lighting system must use our patented power supply.
See all facts...
Customer Support
Stair Lighting System, LLC's customer service goal is simple: We are committed to providing our customers total satisfaction. 

Every time. Guaranteed. 

Warranty

All Stairlighting System kits include a one-year warranty on kit materials and workmanship, effective the day you take delivery of your Stairlighting System kit.

Plus, a lifetime warranty on the LED lights.

Stair Lighting System, LLC. will replace any kit part returned to us during this one-year warranty period at no cost.The warranty is invalid if the installation of your Decklighting System kit is not completed in accordance with the installation instructions provided with your kit, including any modifications from the original state of the original kit

provided -or- if you abused and/or do not maintain your kit properly.

Exchange Policy

Stairlighting System kits (which NO installation has started) may be exchanged for credit* towards a different Stairlighting System kit. Providing that Decklighting System, LLC. receives a customer’s written exchange request NO later than ninety (90) days from the date of the customer’s order receipt of the original kit.

*All Stairlighting System kit exchanges will be subject to inspection. Any damaged items will be deducted from the allowed credit towards another Stairlighting System kit. Further reductions may be made, at Stair Lighting System, LLC. sole discretion, on the credit after inspecting the returned Decklighting System kit.

Return Policy

Stairlighting System kits (which NO installation has started) may be returned for refund*.

Providing that Stair Lighting System, LLC. receives a customer’s written return request NO later than ninety (90) days from the date of the customer’s order receipt of the original kit.

There will be a 10% re-stocking fee applied and deducted from your refund on ALL returns.

All Stairlighting System kit returns must be authorized and accompanied by an authorization number.

*All Stairlighting System kit returns will be subject to inspection. Any damaged items will be deducted from the allowed credit towards another Stairlighting System kit. Further reductions may be made, at Stair Lighting System, LLC. sole discretion, on the credit after inspecting the returned Stairlighting System kit. Refunds will be calculated according to the following formula: Total purchase price (including tax), less shipping/handling and the 10% re-stocking fee.

Cancellation Policy

Stairlighting System kit orders may ONLY be cancelled for a refund WITHIN ten (10) business days from the actual Decklighting System kit order date.

There will be a 10% fee applied and charged to you for ALL cancellations.

*Stiarlighting System, LLC. will not be responsible for any exchanges or refunds without prior written approval..

*ALL shipping and handling charges on ALL Stairlighting System kit exchanges and/or returns will be paid by the customer.






Please call us to help you design your Stair Lighting System and for help finding a dealer near you (888) 307-5531
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