FAQ's

At a Glance
Stair Lighting Kit Facts
Our low-voltage LED lights are the most inexpensive lights to operate. The lights cost just pennies per month to run and because the lights are low-voltage,  they will never become hot to the touch.
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Customer Support
Stair Lighting System, LLC's customer service goal is simple: We are committed to providing our customers total satisfaction. 

Every time. Guaranteed. 
Q: Should I install a light on every step?
A: Our Outdoor Stairlighting Kit is designed for safety. We strongly advise you to light every step, to ensure your safety.
Q: Do I need an electrician to install my kit?
A: NO… the kit does not require an electrician for installation. However, if you do not feel comfortable with your abilities to install your kit – you may want to hire a local handy person to install your kit.
Q: How do I get help installing my Stair Lighting Kits?
A: All kits are shipped with detailed installation instructions (view our detailed Installation Guides online). We have a 24-hour help phone line at (888) 307-5531, to answer any of your installation questions or problems. However, if you do not feel comfortable with your abilities to install your kit – you may want to hire a local handy person to install your kit.
Q: If the lights are on all the time - How much electricity do they use?
A: Our low-voltage LED lights are the most inexpensive lights to operate. The lights cost pennies a month to operate
Q: Will the lights become Hot or Warm to the touch?
A: NO. The lights are LED and do not generate Heat.
Q: How long do the kit lights last?
A: Our LED lights are 100,000 hours rated lamps (approximately 12 years if left ON 24 hours & 7 days per week)
Q: Can replacement lights be purchased locally?
A: No, our Deck Lighting kit LED lights can not be purchased locally. Our LED lights will last about 12 years (if the lights are always on). Stairlighting Systems, LLC will replace any of your kit lights for the lifetime of your Stairlighting System kit (Warranty).
Q: What is the Warranty on my Stairlighting System kit?
A: Stairlighting System kits include a one-year Warranty on kit materials and workmanship. Plus a lifetime Warranty on the Stairlighting System kit LED lights.
Q: Is the kit lighting system low-voltage AC or low-voltage DC?
A: Our Stairlighting System kits are low-voltage DC. This lighting system will not operate with your normal home power current. Our lighting system must use our patented power supply.
Q: What is a tread?
A: The tread is the stepping surface of the step.
Q: What is a riser?
A: The riser is the back vertical section of a step – that goes from the top of one step to the bottom of the next step.
Q: Can I paint my kit components?
A: Yes, all kit components can be painted to match any decor. Be Careful not to paint over the LED light bulbs – this will prevent the lights from lighting the steps.





Please call us to help you design your Stair Lighting System and for help finding a dealer near you (888) 307-5531
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